SHROOTS

We take security and privacy with the utmost regard. Below is information about our policies and procedures regarding the collection, usage, disclosure, and dissemination of information. By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website. By using the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Our privacy policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this policy periodically.

We collect information about you from various sources, including but not limited to:

(I)
when you register for the site and the offerings through your user account (your “Account”);
(II)
your general use of the offerings; and
(III)
third-party websites and services. By using the offerings, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy.”

This Privacy Policy governs the treatment of personally identifiable information (“Personal Information”) collected when you use or access the offerings. It also applies to our handling of any Personal Information shared with us by our business partners or that we share with them.

Scope of Privacy Policy

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services, and applications (“Third Party Services”) that you choose to access through the offerings, or to individuals that we do not manage or employ. While we make efforts to select and facilitate access to service providers with high privacy and security standards, we cannot take responsibility for third-party service providers. We urge you to carefully review the privacy policies of any Third-Party Services you access.

Information Collection

We collect information to provide a safe, personalized, and optimized experience for our users. This information will help us to improve and update our offerings. We only collect information that we deem necessary to achieve this purpose.

You can browse the website anonymously without revealing your identity or any personal information. However, once you provide us with your personal information, you are no longer anonymous to us. Where applicable, we indicate which fields are required and which are optional. You always have the option to withhold information by choosing not to use a particular service or feature on the website.

When you use our website, whether by logging in or simply browsing, we may collect information about your choices and preferences. We use this information to analyze users’ demographics, interests, and trends to better understand, protect, and serve our users at an aggregate level. This information may include the URL from which you were directed (whether this URL is on our website or not), the URL you leave for (whether this URL is on our website or not), computer browser information, and your IP address.

We use ‘cookies’ for data collection by default. You may choose to disable cookies and still use the website freely; however, this may limit certain useful features and the customized experience on the site. The information collected through cookies is used to analyze the effectiveness of website features, webpage flow, and user experience. Cookies also allow users to enter their passwords less frequently during a session. We do not control third-party cookies or similar elements on some pages of the website.

We may collect various types of information on website usage, including information on buying behavior for purchases made on the site. Additionally, we may collect information such as billing addresses, credit/debit card numbers, credit/debit card expiration dates, and other payment instrument details, as well as tracking information from checks or money orders for transactions.

We also collect information from discussions, message boards, and feedback. This information may be retained as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law. Additionally, we may collect information from personal correspondence, such as letters and emails sent to us.

We collect personally identifiable information (email address, name, phone number, credit/debit card details, and other payment instrument details) when you set up a free account with us. While you can browse some sections of our website without being a registered member, certain activities (such as placing an order) require registration. We may use your contact information to send you offers based on your previous orders and interests.

Account Information

By creating an account, you will provide information that may be considered personal Information, such as your username, password, and email address. You acknowledge that this information is personal to you, and by creating an account on our platform and providing us with personal information, you permit others, including us, to identify you, thus you may not remain anonymous. We may use your contact information to send you updates about our services, but only in rare instances when we deem such information important. You can opt out of these communications through your account settings. However, we reserve the right to contact you when necessary, such as for account recovery purposes. Certain features on the website may require registration and the provision of information such as your email address, name, phone number, and payment details (credit card, debit card, or other payment instruments).

We utilize data collection tools, such as “cookies,” on specific pages of our website to analyse web page traffic, assess the effectiveness of promotions, and enhance trust and safety. “Cookies” are small files stored on your hard drive that aid us in delivering our services. Certain features are accessible only through the use of “cookies.” Additionally, we use cookies to reduce the frequency with which you need to enter your password during a session. Cookies also enable us to provide information tailored to your interests. Most cookies are “session cookies,” which are automatically deleted from your hard drive at the end of a session. You have the option to decline our cookies if your browser settings allow, but doing so may limit your ability to use certain features on the Website and may require you to re-enter your password more frequently during a session.

Furthermore, you may encounter “cookies” or similar devices on certain pages of the website that are placed by third parties. We do not have control over the use of cookies by these third parties.

If you choose to make purchases on the website, we collect information regarding your buying choices and preferences. When you transact with us, we gather additional information such as your billing address, credit/debit card number, credit/debit card expiration date, and other payment instrument details, as well as tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence regarding your activities or postings on the website, we may compile such information into a file specific to you.

Use of demographic and profile data

We utilize your personal information to resolve disputes, troubleshoot issues, promote a safe service, collect payments, gauge consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, and detect and protect against errors, fraud, and other criminal activities. We also use this information to enforce our terms and conditions and as otherwise described to you at the time of collection.

Occasionally, we may request that you complete optional online surveys. These surveys may ask for your contact information and demographic details (such as postal code, age, education, or income). We use this data to personalize your experience on our website, providing content that we believe may interest you and displaying content according to your preferences

Sharing of personal information

We may share personal information with our corporate entities and affiliates to assist in detecting and preventing identity theft, fraud, and other potentially illegal activities; to correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity. These entities and affiliates will not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

In the event of a merger, acquisition, reorganization, amalgamation, or restructuring of our business, we and our affiliates may share or sell some or all of your personal information with another business entity. Should such a transaction occur, the other business entity (or the new combined entity) will be required to adhere to this privacy policy with respect to your personal information.

Links to Other Sites

Our website may contain links to other websites that may collect personally identifiable information about you. Shroots.com is not responsible for the privacy practices or the content of these linked websites.

Your Consent

By using the website and/or providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including your consent but not limited to the sharing of your information as outlined in this policy.

If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Users are expected to periodically review this page to stay informed about any updates.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

VEXCEL Upkram Private Limited,
Plot 21P & 22P, Tupudana Industrial Area, Hatia
Ranchi, Jharkhand – 834 003
Phone: +91 7004567440
Email: support@shroots.com
Time: Mon to Fri (9AM to 5PM)

Questions?

Please contact us regarding any questions regarding this statement.