Shipping Policy
At Shroots, we take pride in delivering your favorite products quickly, safely, and in perfect condition. Here’s everything you need to know about how we process, ship, and deliver your orders.
Order Processing and Delivery
Once your order is confirmed, our team carefully inspects the products to ensure they meet our strict quality standards. After passing the final check, your order is securely packed and handed over to our trusted delivery partners.
Our delivery partners will aim to deliver your package at the earliest possible time. If they are unable to reach your provided address or deliver at a suitable time, they will contact you directly to resolve the issue.
International Shipping
International customers are required to contact our service team via the WhatsApp number or customer care number provided on the website before placing an order. Any international orders placed without prior approval may be cancelled by our admin team.
Please note:- Shroots is not responsible for import/custom duties levied by the destination country’s government.
- Customers will need to pay any applicable customs duties directly to the courier partner at the time of delivery.
- Shroots is responsible only for handing over the package to the courier and providing all necessary export documentation from our side.
Packaging Standards
We take great pride in our packaging.
- All products are securely packed in weather resistant packages, often with an additional protective plastic layer.
- Fragile items are carefully wrapped in bubble wrap to prevent damage during transit.
Where We Ship
Shroots currently ships to all serviceable pincodes across India.
For international orders, please contact support@shroots.com or reach us on our WhatsApp or customer care number provided on the website before placing your order.
Order Tracking
Once your order is placed, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order (typically within 24 hours of confirmation), you will receive further updates, including your tracking details, via email.
✅ We recommend creating a personal account on shroots.com to enjoy the best shopping and tracking experience.
Estimated Delivery Time
- We aim to dispatch most orders within four business days (excluding Sundays and public holidays).
- Occasionally, delays may occur due to product availability or increased demand (especially during sales or holidays).
- For international shipments (approved in advance), delivery timelines may be extended due to logistical, customs, or local holiday factors.
Multiple Shipments
If your order contains items from different warehouse locations, it may arrive in multiple shipments. Don’t worry!
- You will only be charged once for shipping or COD (if applicable), regardless of how many packages you receive.
- For most international orders (pre-approved), we ship the full order as a single shipment .
Shipping Charges
We apply standard shipping charges to most addresses.
- For orders within India, we offer free shipping above a certain minimum order threshold (visible at checkout).
- Orders below the threshold will incur a flat shipping charge.
- International shipping fees and duties are separate and must be coordinated directly with our service team.
Final Note
Shroots is committed to providing clear, fair, and customer-friendly shipping services . We work hard to ensure your order reaches you safely and on time — and we’re always here to assist you. For any shipping-related queries, please email us at support@shroots.com or reach out through the WhatsApp or customer care number provided on the website.