Return Policy
At Shroots, we make every product with care and love, so you can enjoy clean, healthy, and convenient foods. Our goal is for you to love every order! However, if you experience any issues related to product damage or quality, please carefully follow the policy below.
How to Raise a Return or Refund Request
✅ Email us within 3 working days from delivery at support@shroots.com
✅ Provide your Order ID and Invoice
✅ Provide your Shipping details
✅ Attach a full unboxing video clearly showing:
- The sealed package
- The unsealing process
- The damaged or defective product
⚠️Important: Without the unboxing video as proof, we cannot process
returns, refunds, or replacements.
✅ Attach clear pictures if the issue is related to
product quality
✅ Provide any other relevant details to help us resolve your
issue quickly
Important Terms & Conditions
- No requests accepted after 3 working days from delivery date.
- We do not accept returns or refunds for products that are opened, used, or handled beyond the unboxing phase, unless the damage or defect was reported within the 3-day window.
- If delivery fails due to wrong/incomplete address , customer unavailability , or non-collection after confirmation , we will deduct full shipping charges before issuing any refund..
- Refunds after delivery cancellations or returns will incur cancellation charges as charged by the shipping partner.
Refund Process
- For prepaid orders cancelled before dispatch , we will initiate a full refund within 24–48 business hours .
- For cancellations or returns after dispatch or after delivery , we will process refunds only after the returned products are received and verified at our warehouse, and we will deduct applicable shipping and cancellation charges.
- Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Net Banking) and may take up to 7 business days to reflect.
- Cash on Delivery (COD) refunds apply only if the product is returned through the formal return process; no cash refunds are issued directly.
Additional Notes
- If your shipping box arrives visibly damaged, please take photos and email us immediately with details.
- If your order is marked as delivered but not received , inform us within 24–48 hours at support@shroots.com , and we will assist you.
- We may offer free or discounted shipping on select orders depending on pin code, order value, or order quantity; all current offers are updated on our website.
Final Statement
Our returns and refund policy is designed to support genuine product concerns while protecting fairness for both customers and the company. Beyond the terms outlined here, the customer bears responsibility. We are always here to help with product guidance and support